Frequently asked questions

My order

**How can you track your order?
Once your order has been dispatched, you’ll receive an e-mail from the carrier, enabling you to track the progress of your order. If you haven’t heard from us 72 hours after placing your order, please check your spam folder or send an e-mail to contact@gourmiz.fr.

**How can you change or return your order?
Contact us by e-mail at contact@gourmiz.fr with your order number, and we’ll get back to you.

**How long does it take to return your order?
You have 7 clear days from receipt of your order to return the products, provided they have not been damaged or opened.

**What to do if you haven’t received your order, or if it’s incomplete?
Your order arrives on average within 5 to 7 working days. You have probably received an e-mail from the carrier, which may be in your spam folder. After this time, contact us at contact@gourmiz.fr with your order number and we’ll follow up.
If you have received your order but some items are missing, please contact us at contact@gourmiz.fr and we will solve the problem as soon as possible.

Delivery

**What are the delivery times?
Your order will be dispatched within 3 working days. After that, delivery times depend on the delivery address. In general, you will receive your order after 5 to 7 working days.

**Where can your Gourmiz’ be delivered?
We deliver to your home address or to the delivery point of your choice.

**What to do if your order arrives damaged?
If your order has arrived damaged, contact us at contact@gourmiz.fr and attach photos of your order and your delivery note. We’ll get back to you to find a solution.

Products

**Are Gourmiz’ suitable for people with lactose or gluten intolerance, diabetics, etc.?
We recommend that anyone suffering from diabetes check with their doctor before using our products. However, date paw, the main ingredient in our bars, is considered a low glycemic index ingredient.
Nevertheless, Gourmiz’ do not contain anything that could disrupt digestion: lactose, cereals, gluten etc… They are therefore perfectly suited to all intolerances of this type. They are also certified gluten-free by the AFDIAG.

**Do Gourmiz’ contain added sugar?
Gourmiz’ contain only the sugars naturally present in fruit, which is what makes them so delicious.

**What are the main ingredients used in Gourmiz’ bars?
Gourmiz’ bars contain only the finest organic ingredients: fruit, oilseeds, herbs (cocoa, vanilla, rosemary…).

**Why are Gourmiz’ bars so different from conventional cereal bars?
Gourmiz’ are cereal-free. And of course, we have good reasons for doing without them. Cereal bars are rich in gluten, not necessarily recommended for our intestines. They are often refined with empty calories and very sweet. This is not the case with all cereal bars, but it is important to read their composition carefully before consuming them.

**Where can we access the nutritional values of Gourmiz’?
You’ll find them on each product page under “Product details” and on the packaging.

**Where are Gourmiz’ bars made?
They are made in our workshop north of Toulouse.

**Where can you buy Gourmiz’ bars?
You can buy them on our website or in specialized organic stores.

Instructions for use

**How to use your Gourmiz’?
Your Gourmiz’ are suitable for all types of effort, but also as a simple snack.
The gourmet and French bars are ideal for a healthy snack or energy boost, while the protein bars are ideal for sports and recovery.

**How long do you keep your Gourmiz’?
Your Gourmiz’ are subject to a minimum durability date of between 9 and 12 months from production. They can be consumed after this date, but will lose their organoleptic quality.

**Are your Gourmiz’ suitable for children?
Gourmiz’ bars are suitable for children.

**How to store your Gourmiz’?
Gourmiz’ bars should be stored at room temperature and protected from humidity.

Partnership

**Are you an athlete interested in being sponsored by Gourmiz’?
Thank you for your interest in Gourmiz’! You can send your sponsorship application to contact@gourmiz.fr, so that our marketing manager can take a look at it. We’ll get back to you as soon as possible.

**You’re organizing a race and would like to work with us?
Please send an e-mail to contact@gourmiz.fr and we’ll get back to you!

**If you’d like to place a group order for a collective, do you qualify for a discount?
Send an e-mail to contact@gourmiz.fr and we’ll adapt our prices to suit the situation!

Commercial

**Would you like to sell Gourmiz’ in your store?
To resell our Gourmiz’, send an e-mail to contcat@gourmiz.fr and we’ll get back to you.

Cruitment

**Would you like to work or do an internship at Gourmiz?
Apply by sending your CV and cover letter to contact@gourmiz.fr ! We’ll get back to you.